Returns & refunds

A wrong specification, color or length; lace damaged on arrival; or heavy shedding with normal combing.

Small differences in color due to light or screens; natural variations in color or curl pattern of human hair; length measured straight with ±1" tolerance; light shedding with normal combing; wigs that have been worn, cut, bleached, dyed, washed, curled or glued.

Contact us within 7 days of delivery at [email protected], with photos or a video (wholesale orders: an unboxing video). Keep the wig unused. You do not need to send it back unless we ask.

For each affected wig you choose one: a free replacement; a refund of the price of that wig to your original payment method; or store credit of 120% of that price for a future order.

Affected pieces are replaced free in your next order, and we pay their shipping. If you do not order again within 60 days, we refund those pieces to your original payment method.

Refunds cover the price of the affected items. If the mistake is ours (wrong item, lost parcel), we also refund the shipping and duties paid for them. Import duties already paid to customs cannot otherwise be recovered.

Wigs are personal-care items and most are made to order, so we do not accept returns for change of mind. Where your local law grants a right of withdrawal, we apply it; return shipping is then paid by the customer.

You can cancel free of charge until we start preparing your order. Custom orders cannot be cancelled once production has started.

Please contact us before opening a dispute with your bank or payment provider: we usually reply within 1 business day and it is the fastest way to a solution.